Cancellation Policy

Redondo Beach Movers values mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers’ behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Redondo Beach Movers is not different from many other small businesses in California, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with it:

Reservation Deposit – Is required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.

Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes. Requests that are done in less than 72 hours will be subject to deposit forfeiture.

“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to serve you and expect the customers to meet them. In the event our movers are not met at your doorsteps 100% of a minimal quote amount will be billed to your credit card.

Our benefits

Just some of the reasons why we're the company to choose
Cheap Movers

Affordable pricing

Our rates are fair and upfront with no hidden fees. We supply all essential packing materials on every move.

Professional movers

Efficient movers

Our moving crews are hand-picked and extensively trained. They pack, lift, and load with precision and care.

Reliable & punctual

Reliable & On-Time

Our awesome movers are punctual, polite, and always ready to work! They're 100% committed to service excellence.

Licensed movers

Insured & Licensed

Redondo Beach Movers is licensed, insured, and bonded for your peace of mind. Your move is in the safest hands!

Local Movers

Friendly & Local

We're a family owned and operated company with traditional values. We work hard and respect our customers.

Customer service

Customer Support

From our office staff to our field supervisors, we will be there for you, providing friendly, helpful service.

Testimonials

See what our awesome clients have to share
  • Customer Testimonials

    A super-efficient crew and an affordable rate - what more can I say? I'm so glad I chose Redondo Beach Movers!

    Sally T.
  • Customer Testimonials

    I've used other moving companies in the past and their service was never quite up to the mark - but these guys nailed it!

    Wanda M.
  • Customer Testimonials

    I shopped around and this was the only moving company who didn't charge shady extra fees. Highly recommended.

    Donny L.
  • Customer Testimonials

    My moving crew was on time and they worked so hard to move all my stuff. Really impressed with their dedication!

    Kim D.
  • Customer Testimonials

    These guys are the best! Awesome customer support and reasonable prices. If you're moving, I'd say - don't go anywhere else.

    Zack B.
  • Customer Testimonials

    I'll be recommending this moving company to all my friends. My crew made me feel at ease and they worked non-stop!

    Katy C.